Refund policy

At DONE WIPES, we are committed to delivering products that meet the highest quality standards. Every order is carefully inspected before it leaves our facility.

Due to the hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or refunds for products that have been opened, used, or purchased in error.

If your order arrives with a product that is damaged due to a manufacturing or factory defect, we will gladly replace the affected item at no additional cost.

To request a replacement, please contact our customer support team within 3 days of receiving your order and include:

• Your order number
• Clear photos of the damaged product and its packaging
• A brief description of the issue

After reviewing your claim, if the damage is confirmed to be the result of a manufacturing defect, we will provide a replacement product.

Damage caused by misuse, improper storage, accidental damage after delivery, or normal wear is not covered under this policy.

If you have any questions regarding your order, please contact our customer support team through our Contact Us page. We are always happy to assist you.